Refund policy

Return & Refund Policy

You have 14 calendar days from the date you receive your order to exercise your right of withdrawal and request a return, without providing a reason.

To start a return, please contact us atmailto: info@aurrejewelry.com  before sending your item. We will provide you with the appropriate return instructions.

Return Conditions

Items should be returned in the same condition in which they were received. You are responsible for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the item.

For returns made under the right of withdrawal, the direct cost of returning the item is the responsibility of the customer, unless we expressly state otherwise.

Damaged, Defective or Incorrect Items

Please inspect your order upon delivery. If your item is defective, damaged, or you receive the wrong item, please contact us as soon as possible atinfo@aurrejewelry.com so that we can assess the issue and provide an appropriate solution at no additional cost where required by applicable law.

Personalized Items

Items made to the customer’s specifications or clearly personalized may be excluded from the right of withdrawal in accordance with applicable law.

Pre-Order Items

Pre-order items are subject to the same return conditions as our other products, unless they are made to the customer’s specifications or clearly personalized.

Exchanges

If you would like to exchange an item, please contact us. Where appropriate, the simplest way to exchange an item is to return the original item and place a new order once the return has been arranged.

Refunds

If you validly exercise your right of withdrawal, we will refund all payments due under applicable law, including the original standard delivery costs where applicable, without undue delay and no later than 14 days from the date on which you inform us of your decision to withdraw.

We may withhold the refund until we have received the returned goods or you provide evidence that you have sent them back, whichever occurs first.

Refunds will be made using the same payment method used for the original purchase, unless otherwise expressly agreed. Any additional delivery costs resulting from choosing a delivery method more expensive than our standard delivery option will not be refunded.

Once a refund has been issued, your bank or payment provider may require additional time to process and post the refund to your account.

For any questions regarding returns or refunds, please contact us atmailto: info@aurrejewelry.com.